Shipping policy

HOLIDAY DELIVERY DATES

We will be dispatching all festive holiday orders up until 23rd of December.

Any online orders placed between 23rd December - 5th January will be dispatched on 6th January. If you require the order sooner, please visit our newly opened Flagship store at Battersea Power Station.

Thank you

Team Petit Pli 

 

How much will delivery cost?


Delivery will vary based on your location, please proceed to the checkout and enter your country to get a delivery quote. All deliveries are sent via tracked services for peace of mind. 


How long does it take to dispatch goods?


Unless stated otherwise (such as a pre-order) we aim to dispatch goods within 2 working days - but usually within 1 working day. During busy times, such as a new product launch, there may be a slight delay in delivery. Deliveries to the UK normally arrive the next working day after dispatch.


Do you deliver to PO Box addresses?


No, we do not deliver to PO Box addresses. If you enter a PO Box address in Bahrain, Cyprus, Egypt, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Turkey, United Arab Emirates or Yemen, you will be required to provide a valid telephone number. When your delivery arrives in the relevant country, our courier, DHL, will contact you to obtain a physical address for delivery.


How do I claim for lost parcels?

Claims for lost outgoing parcels cannot be made until enough time has passed to allow for delays in the post, generally 10 working days. We also ask customers to ensure that they make their claim within a reasonable length of time as we will have to liaise with the couriers to resolve the issue.


Damaged in Transit

Any items damaged in transit or any discrepancies with orders must be reported within 72 hours of receipt so please check your delivery on arrival.


Where do you deliver?

We aim to deliver to as many countries as possible - please proceed to the checkout to confirm if we can deliver to your address. If you are unable to complete the checkout, please get in touch with us at care@petitpli.com.


DUTIES

What Brexit means for EU deliveries

EU Duties are included in your final order total - no additional duties are due upon receipt. This policy is the same for orders to Switzerland and Norway.

Since the UK has now left the EU, additional duty charges now apply to EU orders. We have included all additional charges at the delivery stage of the checkout. No orders will incur any additional fees, meaning gifts will arrive without any unwanted surprises!

 

The fees are available in the shipping section at checkout and include: shipping costs, local VAT costs and additional fees to the courier to handle paying your local government taxes.

Rest Of World

We are happy to send shipments to a number of countries around the world. However the responsibility of import duties is to be borne by the recipient. You can check to see if your delivery is exempt from charges by searching online for a customs & VAT duty calculator and using HS code (62041300 for childrenswear; and 611710 for MSKs) and country of origin to be the United Kingdom.

All Petit Pli orders are currently sent from the UK.

 
If you have any queries, please contact the team at care@petitpli.com
 

Availability