Delivery

Delivery Costs

Shipping is calculated at checkout based on your location. Typical costs are around £4 in the UK, €15 in Europe, and $10 USD to the USA. This may vary with currency exchange rates.

All orders are sent via tracked services from London, United Kingdom.

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Dispatch

We aim to dispatch within 2–3 working days unless stated otherwise, such as pre-orders.

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Duties & Taxes

• 🇬🇧 United Kingdom Included

  No additional charges on delivery.

• 🇪🇺 🇮🇸 🇳🇴 🇨🇭 EU, Norway, Iceland & Switzerland Included

  Duties and VAT are included. No fees on delivery.

• 🇺🇸 United States Included

  Tariffs and duties are included. No additional fees.

• 🌍 Rest of World May apply

  Import duties may apply and are the responsibility of the recipient. If you are sending a gift and would like to prepay duties, please contact us before or shortly after placing your order.

Support

Issues with Your Order

• Lost parcel

  Lost parcels can be reported after 10 working days from dispatch.

• Damage

  Any damage must be reported within 72 hours of delivery.

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Need Help?

Don’t hesitate to reach out via care@petitpli.com or WhatsApp.

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Returns

60 Day Returns

We offer a 60 day return window to ensure you are completely happy with your purchase. Items must be unused, in new condition, and returned in their original packaging.

Free UK Returns

UK customers benefit from free returns. Simply contact us and we will generate and provide a returns label.

International Returns

Outside the UK, customers cover return shipping unless we’ve made an error. Please contact us before sending your return so we can guide you through the process.

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Refunds

Once your return is received and inspected, we will notify you by email. Approved refunds are issued to your original payment method.

Shipping costs are non-refundable.

Non-Returnable Items

• Gift cards
• Face masks